Update -  January 11, 2012
After submitting my first complaint on The Weave Shop website, the owner responded with 24 hours. They called several times to follow up with me. After speaking with L.A. (the owner) later that afternoon. I was told that this is something that has never happened before. I was assured that this was not the typical customer experience and that they wanted to fix the problem. L.A. offered to have his lead stylist redo my hair as well as provide me with new packs of the same hair that I was using (XQ Cuticle Remy – 18”). He offered to fix it that same day, but I declined because I was looking for something more conducive to my schedule. We agreed upon Wednesday, January 11, 2012 at 5:30pm. He asked if I was going to have it taken out that day and I declined. The reason being I was already in the process of taking it out.
That evening I continued to remove the weave and was surprised as to what I found underneath after only 3 days of having it installed. The first being that the stylist used synthetic hair after she had assured me that she was using human hair to secure the braids. This was discovered because multiple braid ends had been melted to secure the braid. Secondly because the braids were so tight I had several sores and scabs in my scalp that caused me great pain. All of that aside I treated my hair and prepared for my next appointment.
On Tuesday the receptionist confirmed my appointment for 5:30pm on Wednesday. In preparation for the appointment I washed my hair and blow dried, as I would do for any other appointment. When I arrived at The Weave Shop I was made aware that my appointment was that there was a scheduling issue with my appointment. L.A. the manager had not followed through either. There was NO lead stylist, there was NO hair and there was NO record that I would not be paying for the services rendered.  After waiting for the receptionist to confirm this information with LA. she attempted to sell me on some other hair that was the wrong color and too short, I declined. She apologized and suggested that I return tomorrow for another appointment. After leaving I called the shop and asked if L.A. could return my call, I have yet to hear anything from him.
I am beyond frustrated at this point. I was given a bad weave then promised a repair and I was it was not given. The owner L.A. was not in the salon as promised so the problem could not even be addressed directly. I don’t understand how the receptionist had no knowledge of the situation and what was going on. They offered for me to return tomorrow at 12pm. I like most people work during the day and I refuse to be inconvenienced any further. I live thirty minutes from the shop, I wasted time and gas on a false appointment.
I would like you to understand how greatly you have inconvenienced me. You have thrown my weeks schedule out of sorts, causing me to miss time from work and other personal commitments. This is also affecting my hair! Not only the damage the first weave caused to my hair and scalp. But having to maintain professional image, will your hair looks unkempt is very difficult. I believe that when an agreement is reached everyone one should do there best to honor at any cost. I didn’t feel as though my situation was taken seriously, I felt as though I was brushed over.
I would really like to discuss another option on reimbursement. I don’t believe that your salon can give the type of service that is advertised.